EFFECTS OF MISMANAGEMENT OF SERVICE DELIVERY ON THE WELFARE OF STUDENTS IN BOARDING SECONDARY SCHOOLS
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EFFECTS OF
MISMANAGEMENT OF SERVICE DELIVERY ON THE WELFARE OF STUDENTS IN BOARDING
SECONDARY SCHOOLS
ABSTRACT
The study is
on the effects of mismanagement of service delivery on the welfare of students
in boarding secondary schools in Jigawa state. The objective of the study is to
ascertain the effects of mismanagement on students’ feeding, water supply,
health, accommodation, power supply and safety/security in boarding secondary
schools in Jigawa state. The study is descriptive by design in which structured
questionnaire was used to collect the relevant data from respondents. The
population of the study comprised of 30 boarding secondary schools in Jigawa
state, the teachers, students, and the principals of the schools. A stratified
random sampling technique was used in drawing the samples from the population.
Thus, 10 out of 30 boarding secondary schools in the state were used as the
sample of the study. The respondents sample comprised of the 10 principals and
3 academic staff each of the sampled schools. Results from the study showed
that mismanagement has negative implications as far students’ welfare is
concerned. It indicated that mismanagement as an indisciplinary problem affects
students feeding, water supply, health, accommodation, power supply and safety
in their school life in unpleasant manner that makes school life uncomfortable.
The 6 hypotheses tested also indicated no significant difference in the
opinions of the respondents i.e. principals and teachers on the questionnaire
items on effects of mismanagement on the above mentioned students welfare
aspects. Some major findings of the research showed that mismanagement
practices such as students’ lack of orderliness at food collection points,
inconsistency in keeping to food timings, students’ poor food practices and
abuse impact negatively on students’ feeding services; in addition, students’
mishandling/misuse of water facilities and power failure were identified as
impediments to effective water supply to students in boarding schools in Jigawa
state. Based on the findings the researcher recommends the following; Feeding
as part of both staff and students welfare services are of paramount importance
in the management of schools thus; government and school managers should
maintain the adequate and qualitative food supply and distribution to students,
guarding against any form of mismanagement from any quarter; adequate provision
of water supply aids in effective management of an organization. Therefore,
government and school managers should ensure adequate supply of portable
drinking water through improving power supply and alternative sources of water
facilities in schools. In addition, school managers should guard against
students misuse of water facilities among others.
CHAPTER ONE
INTRODUCTION
1.1 Background to the study
Education is
widely believed to be a tool of development. It is seen as a means of
developing
an individual, the society and nations. Education is a veritable tool for
social change, national integration and development (National Teachers
Institute, 2011). It is considered as one of the most essential basic services
to be provided by government and even concerned well-to-do individuals. For
this undisputable reason, nations are investing a lot of resources in educating
their citizens. Nigeria, like other countries of the world, acknowledges that
education is a vital tool for achieving national development. Consequently, she
has joined other nations in their match towards worthwhile educational
investments and reforms (Ebelechukwu in NTI, 2011).
For this
reason Nigeria like other comity of nations, believes in functional education
as a means of achieving its national goals and hence invests heavily on the
sector with a view to reap the benefits therein. But it is believed that the
achievement of this objective can only be possible if all efforts are put in
place properly. By this; it is meant all stakeholders discharge their assigned
responsibilities with all seriousness; among which include purposeful and
competent school management. The school managers provide leadership in
coordinating and directing human and material resources to ensure achievement
of learning objectives. It is necessary for school heads to know how to manage
school effectively and efficiently in order to improve the quality of teaching
and learning (NTI, 2011).
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