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CONFLICT
MANAGEMENT STRATEGIES IN USED IN PRIMARY SCHOOLS
ABSTRACT
This study
examined the management of conflict in primary schools. The purposes of this
study are to identify the strategies used by head teachers in managing conflict
between teachers, and the strategies used by teachers in managing conflicts
between pupils. The purpose of the study is also to identify the strategies
used by pupils in managing conflict among themselves. The study identified
teachers appraisal of the conflict-management techniques of their head
teachers. Four research questions and four hypotheses guided the study. The
population of the study consisted of all the pupils in senior primary schools
numbering 7892, as well as 1181 teachers and 80 head teachers in two local
government areas in Awka Education Zone.
The sample size consisted of eight hundred and seventy (870)
respondents.
The
instrument was a questionnaires used to collect data from the respondents. Data collected were analyzed used statistical
weighted means and standard deviation.
The student t-test was used to test the hypotheses at 0.05 level of
significance. The findings showed that the head teachers manage conflicts among
teachers by use of persuasion, dialogue and invitation of the third party
(arbitration). It also revealed that the teachers manage conflicts principally
among pupils by using empathy and referral to Guidance Counselors, while pupils
manage conflicts among themselves by use of force (confrontation).
The
appraisal of conflict management style of the head teachers by teachers showed
that the head teachers use dialogue, arbitration and separation device as
effective ways of resolving conflicts. Generally, the findings showed that
pupils, teachers and head teachers in Awka Education Zone apply various and
different methods in resolving conflicts in primary schools. For effective
management of conflict in primary schools, it was recommended among others that
the curriculum planning experts should include a course on management of
conflicts in the primary school teacher preparation programmes. This will enable the head teachers, teachers
and pupils to be vast in different techniques of conflict management so that
they will apply the appropriate ones when the need arises.
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