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THE EFFECT OF GLOBALIZATION OF
INFORMATION TECHNOLOGY ON OFFICE SERVICES
CHAPTER ONE
1.0
INTRODUCTION
1.1
BACKGROUND
OF THE STUDY
It sounds rather ironic that at a time when the opposition and
controversy to the activities of the principal players on the global stage are
growing increasingly harsh and more loud, we have chosen as our theme for this
research “THE EFFECT OF GLOBALIZATION OF INFORMATION TECHNOLOGY ON OFFICE
SERVICES”.
Globalization appears to be the most noticeable. Tough
described by many as an elusive trend, globalization is a multi-dimensional,
highly complex process with tending forms and a complex mix of effects in all
places it touches. It is a process that has been referred to as “multi-faceted
in its operation, massive in its reach and implications and elusive as a
concept” Dele and Robertson (2003:14).
Globalization, the term may be relatively new one. But the
development it refers to has been known for quite a long time. In African for
example the movement and traffic in human beings and other resources across the
Sahara into the Arab world, and later across the
Information Technology has replaced the traditional equipment
used by a secretary and the way in which secretarial task are performed is
being modified. In the next ten years, as organizations try to stop the missing
cost of paper work and to provide more information in a timely, usable format,
electronic technology will be extended to the executive/managerial work station
Iredia, (2002).
Information technology abbreviated as (IT) is an act of the
technology computer and communication. In the word of Carroll, information
technology is “term that describes the disciplines encompassing computer
system, telecommunication networks and multi media applications”.
Globalization is no doubt producing new ways of using and
thinking about information technology. It is universally acknowledged that
globalization requires as well as produces new channels, networks and practices
of communication which are not dependant on state or quality. Globalization
narrowly refers to the growing economic interdependence of countries world wide
Kevin (2001:116).
Office service according to Mark (2003:11) are work that are
being carried out in the office by the office professionals e.g. telephone
answering services, from message bas, transcription, editing document, design
and many other office services.
1.2
STATEMENT
OF THE PROBLEM
This research work is focused on the effects of Globalization
of information technology on office service. It has been observed that
organizations both company, government and private in
Despite the provision of office equipment, office service
providers lack the skills and knowledge to handle or in performing their duties
using modern information technology because they are not being trained by the
organizations to acquire the necessary skills they need.
Moreover, some organizations find it difficult to adopt to the
changes of information technology. The changes that information technology is
bringing to individuals and economics are creating significant new
uncertainties. Organizations and people are forced to adapt to new
circumstances and to new requirements at the work place and outside, and these
adaptation processes are complicated and often initially difficult.
However, there is the fear of losing ones job due to
information (electronics) technology explosion and the fear of complex
equipment being introduced into the system the fear of secretarial ability and
skills changes, also the fear of changes in secretarial job title.
1.3
PURPOSE
OF THE STUDY
This study is designed towards identifying some of the effects
of globalization of information technology on office services. Specifically
this study is out to:
1)
To find out the effect of
globalization of information technology on office services
2)
To determine the prospects of
globalization of information technology on office services
3)
To find out the effect of
globalization on office productivity.
4)
To find out the difficulties that
organization encounter when using information technology for office services
delivery.
1.4
RESEARCH
QUESTIONS
1)
What are the effects of
globalization on office
2)
What role does globalization play
in the development of professional secretaries
3)
What are the prospects of
globalization of information technology on office services
4)
What are the problems /
difficulties encountered in the use of information technology for office
delivery?
5)
What are the likely remedies for
alleviating these problems?
1.5
SIGNIFICANCE
OF THE STUDY
The
study will be beneficial to the following categories of persons:
1)
The Federal Polytechnic Kaura
Namoda
2)
Students who are in information technology
field (IT)
3)
Government: The government
through this study will also be encouraged to apply more of globalization,
information technology in the flow of information between various levels of its
workers.
4)
Give insight to areas of further
studies for the researchers
1.6
DELIMITATION
OF THE STUDY
This study is restricted to an organization of Zamfara State
Kaura Namoda. Information is to be obtained through the administration of
questionnaire on both employers and employees,
1.7
LIMITATION
OF THE STUDY
1)
The result of this study may be
affected by variable beyond the control of the researcher.
2)
The extent to which respondents
provide reliable information accurate and current dispositions in career
progression. In the field will affect the quality of the outcome.
1.8
BRIEF
HISTORY OF THE FEDERAL POLYTECHNIC KAURA NAMODA
The Federal Polytechnic Kaura Namoda is out of seven federal
polytechnics established by decree No 33 of 25th July 1976, as
oriented 1985. The decree posited that following function for the polytechnic
as follows:-
1)
To provide full time; part time
courses of instruction and training in technology, applied science, commerce
and management is such order filed of applied learning relevant due to need of
the management of Nigeria.
2)
To prepare such further functions
as the opinion of the council may serve provide the objective of the polytechnic.
Based on the functions the federal polytechnic, Kaura Namoda come into being on
February 1985 with Alhaji Jafaru B. Ango as the first Rector, Academic programme
stated in. the department of Accountancy, Business Administration, Secretary
Studies, Architectural Technology, Building Technology and Quantity Surveying
with approval of National Board for Technical Education (NBTE) in 1985.
The schools employment polices all members of staff and give
loan to staff. Institutions concentration training student at both national
diploma and higher national diploma levels, later in the additional of many
departments.
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