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EFFECTS OF INFORMATION TECHNOLOGY ON THE
PERFORMANCE OF OFFICE MANAGER
CHAPTER ONE
INTRODUCTION
1.1
Background of the Study
Today’s office business, professional or
Government is in a state of change. This change is reflected in the office
structure and office positions from entry level to Executive Office Manager
Level. Hence attention is now given to what the office does and the way in
which office activities can be accomplished in an efficient and an effective
way an office manager is responsible for the smooth
operation of the day-to-day business of the company, a good office manager
makes it possible for other people to function efficiently. Office managers
work closely with the company partners, owner, or president to meet their
company’s staffing, equipment, and organizational needs. Duties may include
pricing products from vendors, interviewing job applicants, managing payroll,
and reimbursing members of the firm for out-of-pocket business expenses,
and so the need for information technology had to come into play as information
technology has replaced the traditional equipment used by an office manager to
perform his tasks.
Montgomerie (2004), defines information
technology as the handling of vocal, pictorial, textual and numerical
Information by means of micro-electronic based equipment in computing and
telecommunication. This clearly brings about the advantages of information
delivery through technological means, since almost all aspects of office work
can adequately be taken care of.
Aronu (2000) defines Information Technology as
the combination of two technologies, computing and the main purpose of which is
to transmit representation of information signals between remote locations.
1.2
Statement of the Problem
Office Managers in banking sectors in Nigeria
are scared of losing their jobs due to the advent of information technology.
Never the less, Information technology when properly implemented in an
organization will bring about productivity and easy flow of information,
effective production delivery services to customers.
Unfortunately, it appears that the introduction
of information technology seems to pose some problem to office managers.
Office Managers in banking sector in Nigeria,
seems to be scared of losing their jobs because some of them are inexperienced
in the use of modern gadgets such as facsimile Transfer (FAX), video
conferencing. As a result of this it has created fear and instability in the
office managers as it seems as if most of them are looking for alternative
jobs.
The introduction of technology in the banking
sectors in Nigeria would bring about improved performance, but it appears to be
at a very high cost-that is the cost of maintenance of equipment and services.
1.3
Purpose of the Study
The aim of the study is to find the effect of
Information Technology on the performance of the office Manager. The specific
objectives of the study are to:-
1. To
establish the contributions of Information Technology towards efficient
performance of the office manager.
2. To
determine the causes of non adaptation of Information Technology in the banking
sectors by office managers.
3. To
determine the implications of poor Information Technology applications among
office managers in the banking sector.
4. To
identify ways necessary to address issues of Information Technology among
office managers in the banking sector.
1.4 Research Question
1. What
is the contribution of Information Technology to the performance of the
managers in the banking sector?
2. What
factors affect the non adaptation of Information Technology among office
managers in the banking sector?
3. What
is the implication of non- application of Information Technology in banking
sector?
4. What
strategies are necessary for addressing issues of Information Technology among
office managers in the banking sector?
1.5 Significance of the
Study
1. Organization: The study will help treat and improve some
existing theories on Information as they apply to organizations as well as the
office professionals in the areas of
human resources management. It has also become a vital and integral part of
every business plan .It will also help organization to improve the way they
design and manage customer relationships.
2. Further Research: It is also hoped that the findings of this
study will contribute to the existing knowledge and information in the area of
research.
3. Office Practitioners: The significance of this research work is
immeasurable both to the practitioners, office professionals, chief executives,
personnel managers, the management of the organizations and the public at
large. It is expected that the findings and recommendations of the study will
guide the area of study to consider introducing information technology for
their office professional efficiency and other human resources departments for
effective administration of personnel matters.
4. Students: The study will be useful to student who may
wish to write or make some research on a similar topic using this as a point of
reference and to reorient them towards their profession, future research or
practical endeavors
1.6 Scope of the Study
The study covers some aspects of information Technology
on the performance of the office managers, which include the need for the
contribution of IT, factors affecting the adaptation of Information Technology,
implication of non adaptation and strategies necessary to address Information
Technology issues in the selected banks.
1.7 Definition of the Terms
1.7.1 Information:
Is a data that has been processed and can be
used per decision-making.
1.7.2 Technology: The
purposeful application of information in the design, production, and
utilization of goods and services, and in the organization of human activities.
1.7.3 Profession: paid
occupation, especially one that requires advanced education and training.
1.7.4 Equipment: tools
or machinery used for specific purposes.
1.7.5 Information Technology: Is the useful desired form into which data
is finally transformed, after undergoing series of processes and can be used
for decision making. Technologies of computing and communication both merge
together and used by people for information needs of an organization.
1.7.6 Personnel: The
body of persons employed by or activities in an organization, business, or
service.
1.7.7 Office: Can
be a place where information are on paper converges and information is
documented, preserved and used for current and future operations or business.
1.7.8 Administrator/Office Manager: Is a
person or somebody who is tasked with the responsibility or directing and
controlling the work and staff of a business or department within it.
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