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AN
ASSESSMENT ON THE ACTIVITIES OF FRAUDSTERS USING ATM PIN
ABSTRACT
The use of
ATM has grown rapidly in popularity because of its low banks transaction costs and customers convenience which has
made it a basic element of today’s financial service delivery. However, the ATM
which is meant to be serving the customers better is now becoming a nightmare
for some customers because of fraud perpetuated in their accounts through ATM
withdrawals. The main purpose of this work is to examine the activities of
fraudsters through ATM pin and how these frauds have affected financial institution
growth and customers patronage of banks. This researcher made use of four banks
as a case study for this research work. Data was collected from questionnaires,
interviews and observation from the four banks under study. Three hypotheses
was tested using the chi- square statistical tool and it was observed that
there is a significant relationship between ATM fraud and fraud in Nigeria, it
was also observed that ATM fraud affects customers patronage and financial
institution growth. In conclusion, the activities of fraudsters needs to be
monitored and measures should be put in place to mitigate these frauds. To
solve this, additional security layer on the ATM is recommended and proper
monitoring of the ATM machine by the banks. We believe that if banks and
service providers heed to some of these suggestions in this work, we will have
a safer, hassle- free and worth while banking experience in this country.
CHAPTER ONE
1.1
BACKGROUND OF STUDY
...
1.2 STATEMENT OF THE PROBLEM.
It will be
pertinent to highlight the needs for embarking on a study of this nature which
will examine the activities of fraudsters through ATM.
This study
will attempt to seek answers to the following problems.
Can ATM
cause fraud in the banking industry in Nigeria?
Is there any
relationship between ATM and fraud in Nigeria?
Is there any
need for ATM since the rate of fraud is alarming?
How do these
fraudsters commit these frauds?
Does ATM
fraud affect financial institution growth?
What are the
reactions of the banks when these frauds are committed?
What are the
reactions of the customers that are affected by the fraud?
What are the
reactions of the central bank of Nigeria in regulating this fraud?
1.3 OBJECTIVES OF THE STUDY
The purpose
of this study is to;
To know the
relationship between ATM fraud and fraud
To examine
the ways by which these frauds are committed.
To know the
measures that central bank of Nigeria has taken to mitigate this fraud.
To know the
reactions of the customers affected by these fraud.
To know the
reactions of banks when these frauds are committed.
To know
whether fraud affects financial institution growth
To find out
the ways that we can avoid this risk.
To proffer
solution to fraud in Nigeria.
1.4 RESEARCH QUESTIONS
What is the
relationship between ATM fraud and fraud?
What are the
ways by which these frauds are committed?
How will the
central bank of Nigeria stop this crime
How can the
customers and users of ATM avoid the risk of being defrauded?
What are the
solutions to fraud in Nigeria
How does
fraud affect financial institution growth
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